How does the offline mode actually work?

smartPOS Cloud runs on a local database on your terminal. Sales, inventory updates, and kitchen orders are processed and stored on-device the moment they happen - no waiting on a network round-trip. Once your connection returns, everything syncs to the cloud automatically, in the order it happened.

Can I link my kitchen screens to multiple POS terminals?

Yes. The Kitchen Display System routes tickets by station, so orders from any linked POS terminal reach the right screen, color-coded by urgency.

How does smartPOS Central sync with my on-premise setup?

smartPOS Central reads the same synced data as your web ERP. Once your terminal syncs to the cloud, real-time sales, stock alerts, and staff activity are reflected in the app.

What does smartPOS Cloud cost?

Plans are sized to how many terminals and locations you run. Book a demo and we'll walk you through the plan that fits your business.

Mobile Money at the Till: What to Look for in POS Payment Support

Walk into most restaurants, bars, or shops in Uganda today and you will see customers paying with a mix of cash, card, and mobile money, often within the same shift. A POS system that only handles cash and card cleanly is not really built for how people actually pay here. But "supports mobile money" can mean very different things depending on the vendor, so it is worth knowing what to actually check.

What "mobile money support" can mean

At a minimum, a POS system should let staff record a mobile money payment as its own distinct settlement method at the till, separate from cash and card, so a sale is tallied correctly regardless of how the customer paid. smartPOS Cloud's reporting, for example, tracks mobile money as its own line in the payment method breakdown alongside cash and card, so an owner can see the real settlement mix for a shift or a day rather than everything lumped into "other."

That is a different, more basic capability than a direct, real-time integration with a specific mobile money provider's payment API at the till (where the system itself initiates and confirms the transaction with the telecom). Some POS products advertise that kind of direct integration; whether a given system actually has it, and with which providers, is worth confirming directly and specifically rather than assuming from a general "mobile money supported" claim.

Questions worth asking any POS vendor

Is mobile money recorded as its own payment method in reporting, or grouped generically?
Does the system integrate directly with a specific mobile money provider's API to confirm payment automatically, or does staff record the payment manually after confirming it on a phone?
If there is a direct integration, which specific providers does it cover, and is that integration live today or still in development?
Does the end-of-day settlement report break down cash, card, and mobile money separately, so reconciliation is straightforward?

Why the distinction is worth confirming before you buy

The gap between "we track mobile money as a payment type" and "we have a live API integration with a specific provider" is significant in practice: one affects your reporting accuracy, the other changes what happens physically at the till during a transaction. Neither is wrong to offer, but a vendor should be specific about which one you are getting, and you should ask rather than assume based on a feature list. If accurate settlement reporting across cash, card, and mobile money is what you actually need day to day, confirm that specifically works before you commit, and treat any claim of direct telecom integration as something to verify, not take at face value.